Refund policy

Returns and refunds

Short version: you have 30 days from delivery to send a watch back for a full refund, and 14 days from delivery for me to replace it outright if it arrives faulty. If something has gone wrong, email me and I will sort it out.

30-day returns

You can return any watch within 30 days of the delivery date for a full refund of the purchase price.

To be eligible, the watch needs to come back in the condition you received it, unworn and undamaged, with the protective film still on the caseback and any spare links included. I understand you have to try it on to know whether it fits. That is not worn.

To start a return, email Bartlett_1954@hotmail.com with your order number and a sentence about why it is coming back. I will reply with the return address and instructions, usually within one business day.

Please do not ship anything back before you have heard from me. I cannot process a parcel that arrives unannounced.

Who pays return shipping

If the watch is faulty, damaged in transit, or I sent the wrong one I cover return shipping. It is my mistake, not yours.
If you simply changed your mind return shipping is at your cost, and the original shipping charge is not refunded.

14-day replacement guarantee

If your watch arrives faulty, or stops working within 14 days of delivery through no fault of your own, I will replace it. Email me with your order number and a short video or photo of the problem and I will send a replacement.

This covers manufacturing faults. It does not cover accidental damage, water damage, a scratched crystal, or a battery that has simply reached the end of its life.

Damaged or wrong items

Please open your parcel and check the watch as soon as it arrives. If it is damaged, defective, or not what you ordered, email me within 7 days of delivery with a photo and I will make it right, replacement or full refund, your choice.

What I cannot take back

Watches returned more than 30 days after delivery.
Watches that have been damaged, altered, or engraved after delivery.

Everything else in the shop is returnable, including anything bought on sale or with a discount code.

Exchanges

The fastest way to swap models is to return the one you have for a refund and place a new order for the one you want, so you are not waiting on my stock. If you would rather I handle it as a straight exchange, email me and I will arrange it.

Refund timing

Once your return arrives and I have checked it over, I issue the refund to your original payment method within 3 business days. Your bank or card issuer usually takes another 5 to 10 business days to post it to your account, and that part is out of my hands. I will email you when the refund has been sent.

United States orders

US orders ship from Canada. Any duties, taxes, or customs fees charged on delivery are set by US customs and are the customer's responsibility. Those charges are not refundable by me, and they are not deducted from your refund if you return the watch.